3
Active calls
1
Waiting
2
Missed today
Live calls
| ID | Caller | Agent | Duration | Status | Sentiment |
|---|---|---|---|---|---|
| C-4821 | Khalid Al-Mutairi +966 50 123 4567 | Layla | 02:14 | Active | |
| C-4820 | Sara Hassan +971 50 987 6543 | Omar | 01:08 | Active | |
| C-4819 | John Smith +1 415 555 0188 | — | 00:42 | Waiting | |
| C-4818 | Mada Tech +966 11 800 1234 | Ethan | 05:33 | Active | |
| C-4817 | Anonymous +966 55 222 1111 | — | — | Missed | |
| C-4816 | Noura Al-Fahad +966 53 444 2200 | — | — | Missed |
Call detail
C-4821K
Khalid Al-Mutairi
+966 50 123 4567
Transcript
Welcome to Acme, how can I help you?
I need a quote for 50 licenses.
Absolutely, I'll prepare the quote and send it within 10 minutes.
Perfect, thanks!
Quote
Intent
Positive
Sentiment
92
Lead score
AI Summary
Caller requested a quote for 50 licenses. Promised to send within 10 minutes; follow-up task assigned to Noura.